OFF CAMPUS LOGIN
Help & Guidance
Call Us at: (504) 865-5606
Chat with a Reference Librarian
E-mail Us at libref@tulane.edu
Drop by the Reference Desk on the 1st floor of the library or
set up a consultation
Reference Hours
Mon – Thurs: 8:30am – 9pm
Friday: 8:30am – 5pm
Saturday: 10am – 5pm
Sunday:12pm – 9pm
Chat Reference Hours
Mon –Thurs: 10am – 7pm
Fri: 10am – 5pm
Saturday: 12pm – 5pm
Sunday: 12pm – 9pm
How Do I...
- ...get a list of items I've checked out?
- ...renew my books?
- ...find out if I have any fines?
- ...pay my library fines and/or fees?
- ....appeal fines and/or fees?
- ...check out books?
- ...return books?
- ...use interlibrary loan?
- ...get to ERes? Or find something on reserve?
- ...conduct research on a subject?
- ...browse available e-journals?
- ...find out if the library carries a journal?
- ...connect to the wireless network at the library?
- ...make copies at the library?
- ...get a job at the library?
- ...contact the library?
Interlibrary Loan
- Who can use interlibrary loan?
- What is available through interlibrary loan?
- How long will it take my interlibrary loan to come in?
- Do you offer electronic delivery of interlibrary loan items?
- When will my interlibrary loan items be due? Are there any restrictions?
- How do I renew interlibrary loan materials?
- What kinds of restrictions might be placed on interlibrary loan materials?
- Why was my interlibrary loan request cancelled?
- What if I lose or damage an interlibrary loan item?
- How is my personal information protected?
Electronic Reserves (ERes)
- What is ERes?
- What are the advantages of the ERes?
- Who can submit material for ERes?
- How do I prepare my materials for submission?
- What information does the Reserve Office need in order to process my reserve request?
- What types of materials may I place on ERes?
- How long does it take to process Reserve materials?
- When should I submit my Reserve materials?
- How long may materials remain on ERes?
- Is there still a print reserve collection?
- How do students gain access to the password-protected materials?
- What is the copyright policy regarding Reserve materials?
- Who do I contact if I have questions regarding the ERes?
Offsite Depository FAQ's
- What is the off-site depository?
- Can I go to the off-site depository?
- How will I know what is at the off-site depository?
- How can I get materials from the off-site depository?
- How long will retrieval take?
- How will I know if the material is ready to be picked up?
- Where should I return the materials from the off-site depository?
- What if I need to request a lot of material from the off-site depository?
- Who can request material from the off-site depository?
- Who can check out material from the off-site depository?
Printing
- Where can I print in the library?
- How does the Pharos UnipriNT system work?
- How much does printing cost?
- Are there ways other than printing to capture information from computer workstations?
- What if I select and print the wrong job by mistake?
- What if the print quality is poor or the printer doesn't work?
- Can a job released to the printer be cancelled or stopped from printing?
- How can I get pages from Blackboard to print properly?
- How can I get an Adobe PDF file to print properly from Blackboard?
- Why can't I print an entire article using my browser print button?
- How do I print JSTOR articles?
- How do I choose between Highest Quality Print and Economy Print?
Laptop Loans
- How do I check out a laptop?
- How long do I get to check out a laptop?
- What kind of laptop will I get and what comes with it?
- Now that I have the laptop, what do I do?
- How do I print from my laptop?
- How do I save documents?
- Once I am done with the laptop, what do I do?
- What am I responsible for when I use a laptop?
- What to Do If You Need Help?
TU Link
- What is TU Link?
- Why don't I see any TU Link buttons?
- Why is there no full-text link to my article?
- Why did I get no hits when I clicked on search?
- I received an error message when I selected full-text. What do I do?
- Why do multiple windows open when I use TU Link?
- Why are there sometimes multiple links to full text?
- When I click to go to full text, I am only taken to the journal's homepage. Why?
- Can I use TU Link from off-campus?
- How can I obtain further assistance with my research?
RefWorks
Off Campus Access
- What resources are available from off campus?
- How do I connect to the Library's resources from off campus?
- How do I log on to the proxy server?
- I don't know/forgot my Tulane University username and/or password. What do I do?
- How do I get to the proxy server?
- I've logged in and was using one resource without any problems, but now I'm not able to get in to additional resources. What do I do?
- I've logged in without problems, but still can't access the resource I need. What do I do?
- Why can't I access online journals through the catalog?
- Why can't I get certain years/issues/volumes of online journals?
- Why can't I just go to the resources directly?
- Why am I being told that the resource is full/all seats are taken?
- Why am I having problems accessing ebook, through NetLibrary?
- How do I report a problem/get additional assistance?
